Customer Self-Help

Are Best Buy computers defects?

Many of the ASUS and MSI models sold there are specifically ineligible for warranty extension.

Apple, Acer, HP, and Dell / Alienware on the other hand do offer extended warranties.

If the own manufacturer of the product won’t offer to extend the warranty on it then you shouldn’t buy it in the first place.

Gaming laptops fail or have issues within year 2 and year 3 of ownership so a 1 year warranty is totally useless.

ASUS Premium Care is not compatible with refurbished, open box, international, or products purchased from Best Buy. 

ASUS Premium Care Terms

MSI Care applies to laptops, desktops, all-in-one pcs, and monitors only. Not all services are available in all countries. Regional and product eligibility applies. Best Buy purchases are not eligible.

MSI Care Terms
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