Build

REQUIRED:
Provide desired config from Builds
Consultation is required

BOOK CONSULT
RESOLUTION & BUDGET LEGEND
2k = 1080p = $    600-$1,250
3k = 1440p = $1,250-$1,750
4k = 2160p = $1,750-$3,000

Learn more @ robotatx.com/builds

Built

REQUIRED:
Provide complete list of parts used
Check order email(s) for info

CREATE LIST & COPY URL
IF YOU DO NOT KNOW THE SPECIFICATIONS

Download, install, & run Speccy 🔒

With the speccy app open, choose:

👆🏻File
👆🏻Publish Snapshot
👆🏻Copy URL

Then paste the URL on your ticket.

Prebuilt

REQUIRED:
Provide brand & serial / service tag
Run diagnostic & provide result

BOOK CONSULT
HOW TO IDENTIFY THE SYSTEM & LAUNCH PRE-BOOT DIAGNOSTIC

Acer 🆔
Power, press F12, diagnostics

Asus 🆔
Power, press Esc, F7, diagnostics

Alienware / Dell 🆔
Power, press F12, diagnostics

Apple 🆔
Power, hold D, connect Wi-Fi, agree

HP 🆔
Power, press Esc, diagnostics

Lenovo 🆔
Power, press Enter, diagnostics
-or-
Novo button / pinhole ◘, diagnostics

⚠️ IF THE ABOVE INSTRUCTIONS ARE NOT FOLLOWED YOU WILL NOT RECEIVE A RESPONSE

💀 IF THE SYSTEM DOES NOT TURN ON OR DISPLAYS A BLANK SCREEN
Desktops (power)
1️⃣🔌Check cutoff switch position where the power cable is connected to the systems power supply (PSU). Line = on, circle = off. See example: I = ON O = OFF
2️⃣⚡Check seating of the internal wiring connections at BOTH ends of the 24-pin & 8-pin power cables, as well as the following if used: 8-pin PCI-E power cable & 2-pin power switch cable

3️⃣💡Check to see if the power supply is working. Click here for step-by-step power supply testing instructions. Paperclip or Test Tool Required.
Notice: If PSU replaced & previous wiring reused, fried component(s) highly likely.
Desktops (display)
💡Make sure display is connected to GPU
⚠️Still blank? Remove GPU & test iGPU
🛑NOTE: KF, F, Ryzen do NOT have iGPU
🖥️ Blank screen RTX 4080 & 4090 GPU
🖥️ Blank screen RTX 3000 Series GPU
🖥️ Blank screen GTX 10 Series GPU
Laptops
1️⃣🔌Check with alternate charger. Confirm that the voltage & amps (voltage x amps = watts) listed on the charger brick match the laptop markings.

💡Just because the plug fits, doesn’t mean it’s right. e.g. systems with DC jack & USB-C typically cannot be charged via USB-C. Click here for the laptop charger finder tool.
2️⃣🪫Check battery reset pinhole ◘ , usually located on side or bottom, use if available. Check laptop manual for location. 📍

🔧If the system doesn’t have one, physical disassembly is required in order to disconnect the battery.
3️⃣🩺Check BIOS status. If the system failed during a BIOS update, or is no longer POSTing then you should attempt a BIOS recovery.
💀DANGER Don’t do this unless it’s needed or you could brick it
How to Recover the BIOS on a Dell
How to Recover the BIOS on a HP
Notice: If unable to charge or power on, incorrect charger or board failure is highly likely.
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