Contact: Provide Required Info & Submit » Mr. Robot

Build

Get a custom computer build

PROVIDE PARTS BUDGET _^&
EXISTING MONITOR INFO

HOW TO AVOID OVERSPENDING
RESOLUTION & BUDGET LEGEND

robotatx.com/builds

Built

Have a custom built computer

CREATE _^& COPY LINK

how to identify a systeM
with unknown parts

Method #1: PC Part Picker
1. 👆🏻PC Part Picker Button
2.👆🏻Add parts to list
3.👆🏻Copy & Paste URL on ticket below (scroll down⏬)

Example:

-OR-

Method #2: Speccy
Download & run Speccy 🔒

With Speccy running, choose:

1. 👆🏻File
2.👆🏻Publish Snapshot
3.👆🏻Copy & Paste URL on ticket below (scroll down⏬)

Example:

Prebuilt

Have a branded prebuilt computer

PROVIDE MODEL_^&SERIAL
_^-OR- ST / SERVICE TAG

HOW TO IDENTIFY & LAUNCH
PRE-BOOT DIAGNOSTICs

Click 🆔 for identification assistance

^Acer ^🆔
^{Power, F12, diagnostics}

^Asus^🆔
^{Power, Esc, F7, diagnostics}
^{Alienware / Dell} ^🆔
^{Power, F12, diagnostics}
^{Apple 🆔}
^{Power, hold D, connect Wi-Fi, agree}
^{HP 🆔}
^{Power, Esc, diagnostics}
^{Lenovo 🆔}
^{Power, Enter, diagnostics}
^-or-
^{Novo button / pinhole ◘, diagnostics}

💀 IF THE SYSTEM DOES NOT TURN ON OR DISPLAYS A BLANK SCREEN

Desktops (power)

1️⃣🔌Check cutoff switch position where the power cable is connected to the systems power supply (PSU). Line = on, circle = off. See example: I _⁼ ON O _⁼ OFF

2️⃣⚡Check seating of the internal wiring connections at BOTH ends of the 24-pin & 8-pin power cables, as well as the following if used: 8-pin PCI-E power cable & 2-pin power switch cable

3️⃣💡Check to see if the power supply is working. Click here for step-by-step power supply testing instructions. Paperclip or Test Tool Required.

Notice: If PSU replaced & previous wiring reused, fried component(s) highly likely.

Desktops (display)

⚠️Still blank? Remove GPU & test iGPU

🛑NOTE: KF, F, Ryzen do NOT have iGPU

Laptops
1️⃣🔌Check with alternate charger. Confirm that the voltage & amps (voltage x amps = watts) listed on the charger brick match the laptop markings.

💡Just because the plug fits, doesn’t mean it’s right. e.g. systems with DC jack & USB-C typically cannot be charged via USB-C. Click here for the laptop charger finder tool.

2️⃣🪫Check battery reset pinhole ◘ , usually located on side or bottom, use if available. Check laptop manual for location. 📍

🔧If the system doesn’t have one, physical disassembly is required in order to disconnect the battery.

3️⃣🩺Check BIOS status. If the system failed during a BIOS update, or is no longer POSTing then you should attempt a BIOS recovery.

💀DANGER Don’t do this unless it’s needed or you could brick it

How to Recover the BIOS on a Dell

How to Recover the BIOS on a HP

Notice: If unable to charge or power on, incorrect charger or board failure is highly likely.

📝 PROCEED HERE TO CONFIRM YOU HAVE READ & UNDERSTAND ABOVE