Laptops are always less repairable than desktops as all primary components are baked in to the logic board, driving up repair cost and saving the manufacturer money at your expense

LAPTOPS: PROGRAMMED OBSOLESCENCE

CPU GENERATION

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MACOS UPDATE BLOCK

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LOGIC BOARD ISSUES

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GAMING -vs- REGULAR

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CPU PERFORMANCE CLASSES

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KEYBOARD REPLACEMENT

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SOLDERED RAM & SSD

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BATTERY ISSUES

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DESKTOPS: MADE-TO-LAST

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If the laptop trade-offs of less reliability, inability to upgrade, and higher cost of repair vs. desktop are worthwhile for your usage, or you truly need mobility, only then does a laptop make sense, as you get significantly better specs per dollar with a desktop, they can be upgraded, and are significantly less expensive to own,

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BRAND MATRIX

Brands grading is aggregated Repairability, Reliability, Build Quality, & Warranty Renewability

GRADE LEGEND
A Excellent
B Good
C Satisfactory
D Unacceptable
F Fail

SAFE BUY
YES Indicates that the likelihood of hardware failure is unlikely
NO Indicates intentional engineering shortcomings are regularly present.

AMD-BASED SYSTEM WARNING
With AMD, be wary of sponsored reviews with cherry picked comparisons that showcase the wins, ignore glaring issues and gloss over the losses. Also watch out for AMD’s army of Neanderthal social media accounts on reddit, forums and YouTube, they will be singing their own praises as usual. AMD continue to develop “Advanced Marketing” relationships with select youtubers with the obvious aim of compensating for second tier products with first tier marketing. Despite offering better performance at lower prices, as long as Intel continues to sample and sponsor marketers that are mostly funded by AMD, they will struggle to maintain dominance.

AMD makes notoriously hot running, intentionally poorly engineered, unreliable products and holds only a small fraction of laptop market share.
For more on AMD see: AMD: A History of Advanced Marketing Deception

Read more:
Are Best Buy computers defects?
Intel Undervolting
AMD Undervolting
  1. Acer
    Most reliable brand. Known for becoming obsolete before failure in the past. Poor parts availability. Sometimes nerfed when overspec. (spec too high for power/thermal abilities).
    ↩︎
  2. Alienware
    Terribly overpriced and loaded with bloatware, Alienware has been a no-go ever since Dell purchased them in 2006 from a small boutique builder.

    The pinnacle of gaming pre-built at the time, Alienware was all about function and performance. Unfortunately after the buyout by Dell their sole focus became looks while making the guts cost as little as possible by using the internal Dell Parts Bin. Dell has a long history of terrible cooling and niche non-standardized parts that essentially guarantee the system becomes e-waste. They choose proprietary at every opportunity to make most upgrade paths a dead end.

    In the photo below, you can see how small the Aurora line of systems really is, and how they would rather suffocate the CPU than redesign the case to become thermally manageable. The tooling for this chassis was originally made in the 1990s and it continues to perform poorly even after nearly 30 years of retooling.


    On the upside, they have always had the most flexible warranty renewal grace period in the industry, you can renew it years after expiration. That’s good because the GPU’s they make die really fast, you’ll need it.
    #1 The Worst Pre-Built We’ve Ever Reviewed: Alienware R13 $5000 Gaming PC
    #2 Alienware Can’t Get It Right – R15 2023 Pre-Built Gaming PC Review
    ↩︎
  3. Apple
    Only consider purchase with infinite annual AppleCare recurring, fixed term only recommended with planned resale within coverage period, otherwise they are just too expensive to own due to all of the intentional defects and oversights. Additionally, the OS version gating is 6 years so you’ll be trapped with an outdated OS.
    #1 FlexGate: Intentional Widespread Display Failure » Mr. Robot
    #2 Apple’s New FlexGate, Caused By Dust » Mr. Robot
    #3 The horrible truth about Apple’s repeated engineering failures – Louis Rossman
    #4 How to Reinstall Root Patches on Unsupported Macs » Mr. Robot
    #5 Hack Apple’s Mobile Device Management (MDM) » Mr. Robot
    ↩︎
  4. ASUS
    The company mottos really say it all here: “For those who dare”…to RMA products. ASUS is truly “in search of incredible” …because they have highest defect rate and worst RMA service turnaround time in the industry, typically over 30 days.

    They regularly deny warranty service for superficial cosmetic reasons unrelated to the issue, use warranty stickers which are illegal in the USA, and in further attempt to try to side step warranty coverage, upon opening RMA support staff follow a mandatory scripted series of questions aimed to help you self-void your warranty, that and the preinstalled spyware make ASUS a hard pass.

    Additionally, most models have poor parts availability and overpriced logic boards prone to high rates of failure, especially their AMD-based gaming laptops. ASUS does however make great routers when paired with custom firmware.

    If you considered this this brand, focus less on branding and more on “how will this company treat me as their customer” because you’re mainly just paying for branding, not quality or service.

    ASUS models with liquid metal suffer worse performance degradation than normal models, due to poor application. It’s so bad that the dry spot becomes etched in the top of the processor within a year of usage. See examples below:

    For more info, see:
    #1 Scumbag ASUS: Overvolting CPUs & Screwing the Customer – Mr. Robot
    #2 Backwards capacitor causes fiery failure for some high-end Asus motherboards » Mr. Robot
    ↩︎
  5. DELL
    Laptops: Other than the many overspecced throttling thin and light options, and general disregard for VRM cooling, the less thin-focused models tend to last longer. See lots of issues with XPS 13 and 15
    Desktops: Long history of niche parts essentially guarantee the system becomes e-waste. They choose proprietary at every opportunity to make most upgrade paths a dead end. On the upside, they have always had the most flexible warranty renewal grace period in the industry, you can renew it years after expiration.

    ↩︎
  6. Gigabyte
    Highest RMAs, poor build quality, no warranty renewal options, nerfed power and cooling, similar to their desktop products.
    ↩︎
  7. Google
    Poor parts availability and pricing. Similar to Apple, Google gates their products which leaves older models open for easy exploitation. On the upside, the Chromebook Recovery Utility does allow for easy reset vs. Windows/macOS systems, and there are several linux distros that run well, even on systems that can’t run the latest chromeOS. Also they have left the budget segment and become quite overpriced for systems that only run Chrome apps.
    ↩︎
  8. HP
    Known for pioneering the impractical procedure of melting keyboards to palm rests to increase repair cost by 6-9x. Overpriced logic boards and poor parts availability.
    2020 & older: warranty renewal grace period limited to 1 year after purchase.
    2021 & newer: has 2nd most flexible warranty renewal grace period in the industry behind Dell.
    ↩︎
  9. Lenovo
    Has a nasty tendency of soldered RAM, overpriced keyboard assemblies, and logic board failure despite low market share and outrageous board cost.

    That board cost is systemically generated by a multiplier of +200% MSRP to encourage you to just buy a new system when the board fails. See example below on a $1,988 MSRP system that someone purchased for $999. Then they charge on top of that just to get a warranty.

    ↩︎
  10. LG
    Terribly overpriced, good build quality, and no parts availability. Low market presence.
    ↩︎
  11. MSI
    While they make some excellent graphics cards and motherboards that are highly reliable, their laptops are not, leave a lot to be desired and have consistently failed to innovate in a market saturated with thermally constrained gaming laptops.
    ↩︎
  12. Razer
    All negative qualities possible with zero redeeming or mitigating factors. Thermally throttle from factory, high logic board failure rate, overpriced and poor availability of parts. Refuses to sell parts to customers. Avoid at all costs.
    ↩︎
  13. Sager
    Most reliable high-end gaming laptop brand. Known for becoming obsolete before failure in the past. Zero failures encountered. Poor parts availability.
    ↩︎
  14. Samsung
    Known for pioneering Apple’s impractical procedure of gluing displays to the lid panel, for Windows PCs, to increase repair cost by 3-5x and help encourage replacement over repair. This had a domino effect in the industry to make all thin and light laptop displays less repairable. High logic board failure rate, poor availability of parts.
    ↩︎

WARRANTY CONCIERGE SERVICE

Includes Contingency Guarantee (no fix = no charge)

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