Terms of Service


Scheduling Policy

All appointments must be confirmed prior to coming. If you do not confirm your appointment at least one hour before the scheduled time, that time slot will be provided to next-in-que and you will need to reschedule.

A Deposit is Required to book appointments and builds. Non-refundable. Reschedules within 48 hours and cancellations within 36 hours will forfeit the deposit.


Pricing Policy

All quotes provided are valid for 30 days. Due to market, part prices flucuate daily.

Diagnosis is free when repaired here, otherwise will be charged to cover bench time.

All quotes factor in a certain recycle value for your non-working part(s) that are being replaced to help minimize costs and control proper disposal.

♻️ Mr. Robot meets zero electronic waste guidelines via recycling & salvage

♻️ Mr. Robot uses local e-Steward certified electronics recycler


🧹Mr. Robot always secure erases old drives to protect your privac
y

In the event that you want to retain your old / broken hardware, the labor discount is forfeited and your labor charge will go up.


Shop Materials

Some services are subject to additional material charges that may not be in the original quote, this is common for hardline rebuilds, GPU repads & case mods.

Thermal Grizzly Conductonaut Extreme

Thermal Grizzly Hydronaut

Thermal Pads

Thermal Putty

CR2032 Coin Cell BIOS Batteries

LGA1700 / AM5 Mounting Hardware

Retrofit Kits

Modular PSU Cables

Thermalright Contact Frames

PWM Splitters

Case Fans

Corsair ARGB Adapters


Failure Policy

If your computer has hardware fail during a diagnostic or repair, Mr. Robot is not responsible for replacement of the failed component. The same applies if hidden physical damage is discovered that must also be fixed to complete the service.

For example, sometimes systems undergoing proposed solid state drive upgrades end up having another component that has failed such as a battery, logic board, fans, display, drive cable, etc.

In another example, sometimes laptops that endured physical damage that do not physically exhibit any signs, Mr. Robot won’t discover the damage until he opens it up for repairs. This is common with systems that have loose display hinges, been dropped, or are otherwise mistreated.

The most common manifestation of this is with hinges on laptops, which tend to disintegrate after physical distress, or even just with normal use especially on certain models like the Dell Inspiron 7559 or 3542

Please be honest if your system was exposed to liquid, to check for that involves significant disassembly of the system that is otherwise not performed.


Abandonment Policy

Please communicate rather than abandon your computer to avoid any potential issues.
⚠️ Mr. Robot does not offer unrepaired computer storage for beyond 30 days.

Customers who do not claim their unpaid unrepaired computer for 30 days
will have their data destroyed and computer recycled via e-Steward certified electronics recycler.♻️

Customers who do not claim their unpaid repaired computer for 30 days will incur a storage fee of $5 per day until 90 days then
will have their data destroyed and computer recycled via e-Steward certified electronics recycler.♻️


No Affiliate Notice

Mr. Robot is not on any social media platform such as LinkedIn, Facebook, Reddit, Instagram, TikTok, WhatsApp, etc.

Any individuals or businesses found on those platforms bearing the same name and/or location are not associated or affiliated.


Data & Privacy Policy

After service has been completed:

✯ Your system password information if shared for service is deleted.

✯ The previous drive (if applicable) is shredded using a military standard data destruction tool to permanently destroy all previous data beyond recovery.

✯ For more information on the secure erase procedure or for instructions on how to do it yourself please visit:

How to erase any computer – Mr. Robot

✯ If the old drive is not functional to complete the secure erase procedure, it is kept in a secure que to be destroyed at a firing range beyond recovery.

Mr. Robot provides complete confidentiality.
Here your data is never viewed or for sale, you will never be spammed, and your privacy is upheld.
For more information on my industry-leading best practices, visit robotatx.com/about


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