Terms of Service

Labor Pricing Policy

All labor quotes factor in a certain recycle value for your non-working part(s) that are being replaced to help minimize costs and control proper disposal.

✯ Mr. Robot meets zero electronic waste guidelines via recycling & salvage

✯ Mr. Robot uses local e-Steward certified electronics recycler

✯ Mr. Robot always secure erases old drives to protect your privacy

In the event that you want to retain your old / broken hardware, the labor discount is forfeited and your labor charge will go up.

Shop Materials

Some services are subject to additional material charges that may not be in the original quote, this is common for hardline rebuilds, GPU repads & case mods.

Hardware Failure Policy

If your computer has hardware fail during a diagnostic or repair, Mr. Robot is not responsible for replacement of the failed component. The same applies if hidden physical damage is discovered that must also be fixed to complete the service.

For example, sometimes systems undergoing proposed solid state drive upgrades end up having another component that has failed such as a battery, logic board, fans, display, drive cable, etc.

In another example, sometimes laptops that endured physical damage that do not physically exhibit any signs, Mr. Robot won’t discover the damage until he opens it up for repairs. This is common with systems that have loose display hinges, been dropped, or are otherwise mistreated.

The most common manifestation of this is with hinges on laptops, which tend to disintegrate after physical distress, or even just with normal use especially on certain models like the Dell Inspiron 7559 or 3542

Please be honest if your system was exposed to liquid, to check for that involves significant disassembly of the system that is otherwise not performed.

Abandonment Policy

Please communicate rather than abandon your computer to avoid any potential issues.
Mr. Robot does not offer unrepaired computer storage for beyond 30 days.

Customers who do not claim their unpaid unrepaired computer for 30 days
will have their data destroyed and computer recycled via e-Steward certified electronics recycler.

Customers who do not claim their unpaid repaired computer for 30 days will incur a storage fee of $5 per day until 90 days then
will have their data destroyed and computer recycled via e-Steward certified electronics recycler.

Data and Privacy Policy

After service has been completed:
✯ Your system password information if shared for service is deleted.
✯ The previous drive (if applicable) is shredded using a military standard data destruction tool to permanently destroy all previous data beyond recovery.
✯ For more information on the secure erase procedure visit: How to erase any computer – Mr. Robot

If the old drive is not functional to complete the secure erase procedure, it is kept in a secure que to be destroyed at a firing range beyond recovery on a weekly basis. Mr. Robot provides every client with complete confidentiality. Here your data is never for sale, you will never be spammed, and your privacy is upheld.