Terms of Service

Labor Pricing Policy

All labor quotes factor in a certain recycle value for your non-working part(s) that are being replaced to help minimize costs and control proper disposal.

Mr. Robot meets zero electronic waste guidelines through recycling and salvage.

Mr. Robot uses e-Steward certified electronics recyclers.

Mr. Robot always secure erases old drives that are being recycled to protect your data.

In the event that you want to retain your old / broken hardware, the labor discount is forfeited and your labor charge will go up.

Most labor discounts are for hard drives and memory, other hardware such as motherboards have a highly variable discount.

Shop Materials

Some services are subject to additional material charges, including but not limited to:

  • Thermal Grizzly Conductonaut Liquid Metal
  • Thermal Grizzly Kyronaut Extreme
  • Energizer CR2032 Coin Cell BIOS Battery
  • LGA1700 / AM5 Mounting Hardware
  • Modular PSU Cables
  • Contact Frames
  • PWM Splitters
  • Case Fans

Hardware Failure Policy

If your computer has hardware fail during a diagnostic or repair, Mr. Robot is not responsible for replacement of the failed component. The same applies if hidden physical damage is discovered that must also be fixed to complete the service. It’s rare but it does happen sometimes.

For example, sometimes systems undergoing proposed solid state drive upgrades end up have another component that has failed such as a battery, logic board, fans, display, drive cable, etc.

In another example, sometimes laptops that endured physical damage that do not physically exhibit any signs, Mr. Robot won’t discover the damage until he opens it up for repairs. This is common with systems that have loose display hinges, been dropped, or otherwise mistreated.

The most common manifestation of this is with hinges on laptops, which tend to disintegrate after physical distress, or even just with normal use especially on certain models like the Dell Inspiron 7559 or 3542

Please be honest if your system was exposed to liquid, to check for that involves significant disassembly of the system that is otherwise not performed.

Diagnostic Abuse Policy

Those who utilize the free diagnostic for a free answer with no intention of actually getting it repaired are charged a nominal industry-standard diagnostic fee.

In the event they decide to proceed with the repair, the fee will be applied as a credit towards the repair.

Abandonment Policy

Customers who do not claim their unrepaired property for 30 days consent to have their data destroyed and property recycled through a e-Steward certified electronics recycler.

Data Retention Policy

After service, your system password information and/or data is shredded using a military standard data destruction tool to protect you and to maintain your privacy. I will not keep your data unless you ask me to, like for an upcoming transition to a new computer.

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