Author: Mr. Robot
These days, it’s actually impossible to get this brand’s support on the phone, and their All-In-One (AIO) liquid coolers have a shockingly high failure rate.
If you’re considering their AIOs, do yourself a favor and skip it—you’ll save time, money, and frustration.
Instead, check out Arctic AIOs. They’re more reliable, come with a longer warranty, and have a support team that still values customers.
Better yet, consider a processor that doesn’t even need an AIO cooler. Use that budget to get a better GPU instead.
For gamers especially, the diminishing returns and expense of cooling hard-to-cool processors just aren’t worth it.
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Marketers operate thousands of reddit accounts. Our benchmarks expose their spiel so they attack our reputation.
The 200+ trustpilot reviews are mostly written by virgin marketing accounts. Real users don’t give a monkey’s about big brands.
Brands make boatloads on flagships like the 4090 and 14900KS. We help users get similar real-world performance for less money.
We don’t pay youtubers, so they don’t praise us. Moreover, our data obstructs youtubers who promote overpriced or inferior products.
Instead of pursuing brands for sponsorship, we’ve spent 13 years publishing real-world data for users.
Intel Alder & Raptor Lake Failure Rates: Significantly Lower than AMD
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LEARN ABOUT ASUS’ COMMITMENTS & find the ASUS fast-track customer service template to be re-examined for past warranty claims, including for refunds of shipping, parts and labor, and other unfair charges: https://gamersnexus.net/news-features/confronting-asus-face-face
In this video, we meet with ASUS physically to go over the ASUS RMA and warranty investigation.
Our objective is to see improvement for the betterment of the community, especially because ASUS is a sales leader and can set the example for its competitors.
With ASUS’ issues now spanning several years of our coverage — if not decades before that — we are now committed to getting the industry’s leading manufacturer by sales to actually improve.
That starts with customer education. Our past two videos looked into the ASUS warranty scam, with episode 2 focusing on the legal side with an attorney to discuss Magnuson-Moss Act claims, and now we’re speaking with Right to Repair Expert Nathan Proctor, on recommendation from Louis Rossmann.
This coverage will go over consumer rights, how ASUS is in trouble with the FTC already for warranty void stickers previously, and how there’s a chance for ASUS to improve and do better for its customers.
ASUS responded — again — to our coverage. The last time they did this was the same day last year, but for motherboards.
This time, ASUS has responded about its warranty process in general. Unfortunately, the company has, we think, misrepresented the timeline and accused its customers of being “confused” in a tonedeaf response. Rather than just post the improvement plan, the company had to take shots at its own customers in the process.
This video marks a change for our coverage of ASUS: We are now seeking to provide deeper consumer purchasing advice, such as discussion of legal rights as consumers, and begin detailing policies that protect consumers.
In this episode, we’re joined by attorney Vincent Agosta to talk about the legal side of warranty coverage. In the next episode in this series, we’ll be speaking with Nathan Proctor of PIRG Right to Repair on recommendation of Louis Rossmann to talk in great depth about how consumers can protect themselves.
That’ll include right to repair discussion as well, which is an adjacent topic.
Has ASUS scammed you? A lot of warranty rejections actually legally qualify as fraud.
This undercover warranty investigation is a one-year follow-up from our series that investigated ASUS for motherboards incinerating AMD CPUs, at the end of which ASUS promised a number of improvements to its then-anti-consumer warranty processes.
Spoiler alert: They’re still anti-consumer. We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick (“drift”). The device also had a broken microSD card. ASUS then pointed to the world’s tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn’t pay within 5 days. It felt like extortion.
If you’re wondering whether ASUS is worth buying, the answer for anyone who values support should be “no.” We have now tested ASUS’ motherboard and ROG Ally warranty and RMA processes. Both have been anti-consumer experiences.