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Self-Help

FlexGate

About time: Class action lawsuit filed against Apple
5/9/2020

A class action lawsuit filed in Northern California federal court alleges that Apple knowingly sold MacBook Pros that contained display cables destined to fail, in what we and others termed “Flexgate”.

The suit also claims Apple intentionally responded with a limited display repair program response that only included a limited number of less-expensive MacBooks, and did not cover the issue with its AppleCare extended warranties.

The suit, filed by the Parris law firm of Lancaster, CA, includes in its proposed class anybody who bought a MacBook Pro in 2016 or later, and asks Apple to expand its free repair coverage to 15-inch models.

The filing contains a number of iFixit photos demonstrating the relatively short cables wrapped around the hinged display.
Read more about the lawsuit
Seems like Apple knew about Flexgate all along…
3/10/2019

Remember Flexgate? The design flaw causing certain MacBook Pros to fail after repeated opening and closing? Well, it looks like Apple just secretly plopped in a much longer flex cable to address the problem.
Read more
We investigated the design flaw behind “stage light”
1/26/2019

The Touch Bar generation of MacBook Pro has been experiencing a host of display issues, including the infamous “stage light” effect. We cracked open a 2016 MacBook Pro to get to the root of the problem (aka Flexgate).
> Read more about the iFixit Investigation

The FlexGate issue is typically over $500 to fix, which exceeds the system value due to overpriced display assemblies & depreciation.

It was so bad that they had to start a service program:
MacBook Pro Display Backlight Service Program

Sadly, it excludes 15-inch models with the same issue.

The program covers eligible MacBook Pro models for 5 years after the first retail sale of the unit or 3 years from the start date of the program, whichever is longer.

Under this program, you could have the display replaced for free anytime within 5 years of purchase .

If you are experiencing this issue, you may want to consider taking it to the apple store and showing them how it works fine if you don’t open the screen all the way. See video below.

I have observed Apple them continuing to support the program beyond its coverage period, leaving your system vulnerable to their decisions. Otherwise, the repair expenses outweigh the value, as you’re compelled to purchase an excessively priced display assembly for a simple cable issue.

Don’t want to deal with Apple? Mr. Robot offers concierge service for this issue, for more details, scroll past the videos.

Also see: Apple’s New FlexGate, Caused By Dust

Mr. Robot Warranty Concierge Service

Includes Contingency Guarantee (no fix = no charge)

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