Mr. Robot
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LEARN ABOUT ASUS’ COMMITMENTS & find the ASUS fast-track customer service template to be re-examined for past warranty claims, including for refunds of shipping, parts and labor, and other unfair charges: https://gamersnexus.net/news-features/confronting-asus-face-face
In this video, we meet with ASUS physically to go over the ASUS RMA and warranty investigation.
Our objective is to see improvement for the betterment of the community, especially because ASUS is a sales leader and can set the example for its competitors.
With ASUS’ issues now spanning several years of our coverage — if not decades before that — we are now committed to getting the industry’s leading manufacturer by sales to actually improve.
That starts with customer education. Our past two videos looked into the ASUS warranty scam, with episode 2 focusing on the legal side with an attorney to discuss Magnuson-Moss Act claims, and now we’re speaking with Right to Repair Expert Nathan Proctor, on recommendation from Louis Rossmann.
This coverage will go over consumer rights, how ASUS is in trouble with the FTC already for warranty void stickers previously, and how there’s a chance for ASUS to improve and do better for its customers.
ASUS responded — again — to our coverage. The last time they did this was the same day last year, but for motherboards.
This time, ASUS has responded about its warranty process in general. Unfortunately, the company has, we think, misrepresented the timeline and accused its customers of being “confused” in a tonedeaf response. Rather than just post the improvement plan, the company had to take shots at its own customers in the process.
This video marks a change for our coverage of ASUS: We are now seeking to provide deeper consumer purchasing advice, such as discussion of legal rights as consumers, and begin detailing policies that protect consumers.
In this episode, we’re joined by attorney Vincent Agosta to talk about the legal side of warranty coverage. In the next episode in this series, we’ll be speaking with Nathan Proctor of PIRG Right to Repair on recommendation of Louis Rossmann to talk in great depth about how consumers can protect themselves.
That’ll include right to repair discussion as well, which is an adjacent topic.
Has ASUS scammed you? A lot of warranty rejections actually legally qualify as fraud.
This undercover warranty investigation is a one-year follow-up from our series that investigated ASUS for motherboards incinerating AMD CPUs, at the end of which ASUS promised a number of improvements to its then-anti-consumer warranty processes.
Spoiler alert: They’re still anti-consumer. We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick (“drift”). The device also had a broken microSD card. ASUS then pointed to the world’s tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn’t pay within 5 days. It felt like extortion.
If you’re wondering whether ASUS is worth buying, the answer for anyone who values support should be “no.” We have now tested ASUS’ motherboard and ROG Ally warranty and RMA processes. Both have been anti-consumer experiences.
A new display fault that has been dubbed “Dustgate” is plaguing several MacBook Pro models.
The issue, which causes purple vertical lines to appear on screen when the MacBook lid is open at a certain angle, has been seen on several MacBook models, according to repair specialists.
“It’s a common problem, we get several of them a week,” 
An example of a faulty flex cable and how it affects the display.
The problem appears to arise from the screen flex cable, which connects the display to the main body of the laptop. At the hinge point between the screen and keyboard there’s a gap that can collect dust and dirt. Debris then gets onto the cable and, through opening and closing the lid, damages the cable over time.
The DustGate issue is typically over $500 to fix, which exceeds the system value due to overpriced display assemblies & depreciation.
Apple needs to but has not currently accepted responsibility, which is not surprising considering that FlexGate issues with the 15″ model never got a repair program either.
Mr. Robot offers concierge service for this issue, for more details, scroll past the video.
Also see: FlexGate: Intentional Widespread Display Failure
Includes Contingency Guarantee (no fix = no charge)
Don’t want to deal with Apple? I understand. I offer concierge service with contingency guarantee, which means I seek out-of-service program display repair from Apple on your behalf for a mere fraction of the out-of-pocket repair cost, and the repair is guaranteed.
